Change Management Systems

The Change Management Systems page, which can be accessed through the Administration - Integrations - Change Management Systems menu, allows management of integrations into third-party change management systems. FlexDeploy currently provides out of box deploy-time integration with ServiceNow, BMC Remedyforce, and Freshworks Freshservice for tying change tickets to deployment requests, and/or creating incidents upon deployment failure. You can define custom implementation using either Java class or Groovy script.

Here is the out of box change management systems. To configure, select a name link or select a row and click the Edit button. Change Management System screen allows you to view the details on our out of box providers. FlexDeploy comes up with Java Implementation to integrate with out of box providers, you are not allowed to change implementation class and change or add new properties. You can create additional Change Management System as necessary using the Create button.

Terminology

FlexDeploy Term	Description
Change Management System	Defines the system used to ensure that changes are managed in a cohesive way that ensures there are frequent checks and balances around user impact, corporate policies, regulatory compliance, security, etc. and to establish and support the implemented enterprise operational model. ServiceNow, BMC Remedyforce, and Freshworks Freshservice are available out of box, but you can add one or more custom system using either Java or Groovy script implementation.
Change Management System Instance	Instance represent the physical connection details of the Change Management System.
Property	Properties are used to define the necessary inputs needed to connect to the system

Let's review each topic in detail now.

If you want to configure ServiceNow, BMC Remedyforce, or Freshworks Freshservice, use the Configure Change Management Systems to make any changes to properties or other configurations
For adding a custom change management system, follow the steps described in Custom Change Management System
Once the Change Management System properties are configured, create an instance to integrate with FlexDeploy. Configure Change Management System Instance shows how to setup the instance by providing the server and credential information
The next steps after creating and testing the instance is to Configure Change Management. Here you can choose out of box ServiceNow, BMC Remedyforce, Freshworks Freshservice, or any other custom system configured
Change Requests are verified/created when a project is deployed. Associate Change with Deploy describes how FlexDeploy handles the Change

Here is the setup needed for Freshservice, BMC Helix Remedyforce.