The ServiceNow integration requires a user with enough permissions to create Change Requests. The system default role itil is sufficient for this task. The following steps will assist in making a user with enough permission to be the ServiceNow user in FlexDeploy.

1 - Log into ServiceNow as an admin.

2 - Click Elevate Roles

3 -Click ok.

4 -verify that the standard itil permissions match these.(if you have modified them, it would be good to create a new Role with these permissions and use that instead.

5- Create a user or modify an existing one to have the itil permissions.

6 - Assign the itil role to the user.

Now setup this user in FlexDeploy and you are all set.

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