FlexDeploy change management systems integration (out of box or custom) can be configured globally for use by various Projects. Configurations can be overridden at Application, Folder or Global level as necessary.

To configure the integration at the Global level, select the Administration->Change Management Systems menu item.

Select a particular change management system (Ex ServiceNow) and click the Edit button.

You can update name, description and implementation.

Field Name	Required	Description
Id	Yes	System generated identifier (read-only).
Name	Yes	Name of the change management system. (read-only for out of box integrations)
Description	No	Description of the change management system.
Java Implementation	Yes	Implementation class for change management integration. (read-only for out of box integrations)

Default Configuration

You can provide default configuration for change management system on Default Configuration tab. You can still override these settings at the project, folder or environment level.

The Default tab provides configuration for the Global scope, meaning it applies to all deployment system-wide. One or more of these options may be selected.

Require Change Ticket for Deployment - When submitting deployment requests, a user is required to specify a valid Change Management Ticket number.
Create Change Ticket on Deployment - When a deployment request is submitted, a Change Ticket is automatically created within Change Management System.
Create Incident on Deployment Failure - Whenever a deployment request fails, an Incident will automatically be created within Change Management System.

When choosing Create Change Ticket on Deployment you have the option of providing a Groovy expressions which calculate specific fields to set on the generated Change Ticket.

Field	ServiceNow Change Ticket Mapping
Change Ticket Description Pattern	Description
Change Ticket Comment Pattern	Short description

When choosing Create Incident on Deployment Failure you have the option of providing a Groovy expressions which calculate specific fields to set on the generated Change Ticket.

Field	ServiceNow Change Ticket Mapping
Incident Description Pattern	Short description
Incident Comment Pattern	Description

All Groovy script fields have access to the following variables, and can be selected using the drop-down on the right side of the field:

Field	Description
EnvironmentName	The name of the target environment.
PackageName	The package name requested for deployment. Same as ProjectVersion for full deployments.
ProjectName	The name of the project requested for deployment.
ProjectVersion	The project version which was requested for deployment.
StreamName	The stream from which the project version was built from.
WorkflowRequestor	The FlexDeploy username which requested the deployment.

Example Groovy expressions

"Deployment request to " + EnvironmentName + " for project " + ProjectName + " by " + WorkflowRequestor
"Deployment for " + ProjectName + " failed in " + EnvironmentName
"Simple String"

Environment Configuration

The Environment Configuration tab allows configuration by environment. Click the Add button to add a new configuration, and select an environment. This overrides any configuration on the Default tab for the selected environment.

The remaining configuration options are exactly as defined for the Default configuration. Optionally, click the Add button again to add configuration for other environments.

Properties

The Properties tab lists the metadata which is required for this Change Management System. Values for these properties will be provided when you create a Change Management Instance in the topology. See Creating/Editing a Change Management Instance, Properties are read-only for out of box integrations.

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