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FlexDeploy provides integration with various Service Management tools for both Change Management and Incident Management


The global configuration for change and incident management systems can be accessed using the  Administration -> Integrations -> Change Management Systems menu.  This page allows management of integrations into third-party service management systems. FlexDeploy currently provides out of box deploy-time integration with ServiceNow, BMC Remedyforce, Freshworks Freshservice, and Jira ITSM.  You can also define custom integrations implemented using either Java or Groovy.


FlexDeploy Term
Change Management SystemDefines the system used to ensure that changes are managed in a cohesive way, ensuring frequent checks and balances around user impact, corporate policies, regulatory compliance, security, etc. and to establish and support the implemented enterprise operational model. ServiceNow, BMC Remedyforce, Freshworks Freshservice, and Jira ITSM are available out of box, but you can add a custom integration using a Java or Groovy implementation.
Change Management System InstanceInstance represent the physical connection details of the Change Management System.
PropertyProperties are used to define the inputs necessary to connect to the system,