FlexDeploy provides integration with various Service Management tools for both Change Management and Incident Management
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The global configuration for change and incident management systems can be accessed using the Administration -> Integrations -> Change Management Systems menu. This page allows management of integrations into third-party service management systems. FlexDeploy currently provides out of box deploy-time integration with ServiceNow, BMC Remedyforce, Freshworks Freshservice, and Jira ITSM. You can also define custom integrations implemented using either Java or Groovy.
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FlexDeploy Term | Description |
|---|---|
| Change Management System | Defines the system used to ensure that changes are managed in a cohesive way, ensuring frequent checks and balances around user impact, corporate policies, regulatory compliance, security, etc. and to establish and support the implemented enterprise operational model. ServiceNow, BMC Remedyforce, Freshworks Freshservice, and Jira ITSM are available out of box, but you can add a custom integration using a Java or Groovy implementation. |
| Change Management System Instance | Instance represent the physical connection details of the Change Management System. |
| Property | Properties are used to define the inputs necessary to connect to the system, |
Topics
- If you want to configure ServiceNow, BMC Remedyforce, Freshworks Freshservice, or Jira ITSM, use the Configure Change Management Systems to make any changes to properties or other configurations
- For adding a custom change management system, follow the steps described in Custom Change Management System
- Once the Change Management System properties are configured, create an instance to integrate with FlexDeploy. Configure Change Management System Instance shows how to set up the instance by providing the server and credential information
- The next steps after creating and testing the instance is to Configure Change Management. Here you can choose out of box ServiceNow, BMC Remedyforce, Freshworks Freshservice, Jira ITSM, or any other custom system configured
- Change Requests are verified/created when a project is deployed. Associate Change with Deploy describes how FlexDeploy handles the Change
- Follow the necessary steps to configure Freshservice or , BMC Helix Remedyforce, ServiceNow, or ServiceNow Jira ITSM.