The Change Management Systems page, which can be accessed through the Administration - Integrations - Change Management Systems menu, allows management of integrations into third-party change management systems. FlexDeploy currently provides out of box deploy-time integration with ServiceNow for tying change tickets to deployment requests, and/or creating incidents upon deployment failure. You can define custom implementation using either Java class or Groovy script.
Here is the out of box change management systems. To configure, select ServiceNow and click the Edit button. Change Management System screen allows you to view the details on our of box ServiceNow. FlexDeploy comes up with Java Implementation to integrate with ServiceNow, you are not allowed to change implementation class and change or add new properties. You can create additional Change Management System as necessary using the Create button.
Terminology
FlexDeploy Term | Description |
|---|---|
| Change Management System | Defines the system used to ensure that changes are managed in a cohesive way that ensures there are frequent checks and balances around user impact, corporate policies, regulatory compliance, security, etc. and to establish and support the implemented enterprise operational model. ServiceNow is available out of box, but you can add one or more custom system using either Java or Groovy script implementation. |
| Change Management System Instance | Instance represent the phycial connection details of the Change Management System. |
| Property | Properties is used to define the necessary inputs needed to connect to the system |
Let's review each topic in detail now.
- If you want to configure ServiceNow, use the Configure Change Management Systems to make any changes to properties or other configurations
- For adding a custom change management system, follow the steps described in Custom Change Management System
- Once the Change Management System properties are configured, create an instance to integrate with FlexDeploy. Configure Change Management System Instance shows how to setup the instance by providing the server and credential informations
- The next steps after creating and testing the instance is to Configure Change Management. Here you can choose out of box ServiceNow or any other custom system configured
- Change Requests are verified/created when a project is deployed. Associate Change with Deploy describes how FlexDeploy handles the Change