The Jira ITSM integration with FlexDeploy requires a user with permission to create Change Requests and Incidents, and an API token. The steps in Jira are shown below.

Preparing for JIRA ITSM Integration with FlexDeploy

You need to create an API token for use in FlexDeploy. The API token will be encoded using base64 before used in the request to get change request or create any new request

Log into Jira ITSM
Go to Account Settings
Click Security
Click Create and Manage Tokens
Here, you can create a new API token, and use this token for your Jira ITSM instance in FlexDeploy.

Permissions

The user configured in FlexDeploy must have permission to access and create tickets. You can view and update permissions for your Jira ITSM project from Project Settings → Permissions.

From this menu, you can view and change which users and roles can create issues as needed. To view the role assigned to each user, go to Project Settings → Team.

After configuring this user in Jira ITSM, go to FlexDeploy and create a Jira ITSM instance to start using the integration.

Create Issue Tracking Instance

Property Name	Property Code	Required	Description
Jira URL	FDJIRAITSM_URL	Yes	Jira URL (http://myjira.atlassian.net)
Jira User	FDJIRAITSM_USER_NAME	Yes	Jira User Name
Jira API Token	FDJIRAITSM_API_TOKEN	Yes	API token for Jira Note that encrypted properties are stored in Credential Store (Local or External) and can be configured using Edit button next to credential name drop down. Alternatively, you can reuse single credential for multiple properties also, in which case you should name that credential appropriately.
Jira Ticket URL Pattern	FDJIRAITSM_TICKET_URL_PATTERN	Yes	The URL to open Jira ITSM and navigate to the change ticket associated to the project workflow execution Default URL pattern is /browse/{JIRA_CHANGE_NUMBER} The URL should include {JIRA_CHANGE_NUMBER} string as the execution system will replace it with the actual change number during execution
Jira GET Rest API Pattern	FDJIRAITSM_TICKET_REST_GET_PATTERN	Yes	Jira Rest API URL Pattern for a GET request Default URL is /rest/api/2/issue/{JIRA_CHANGE_NUMBER} If needed, you can change and use your custom GET URL pattern for Jira ITSM REST endpoint. The URL should include {JIRA_CHANGE_NUMBER} string as the execution system will replace it with the actual change number during execution.
Jira POST Rest API Pattern	FDJIRAITSM_TICKET_REST_POST_PATTERN	Yes	Jira Rest API URL pattern for creating a change ticket Default URL pattern is /rest/api/2/issue If needed, you can change and use your custom URL to create a new change using the POST operation
Approved Check Script	FDJIRAITSM_APPROVED_SCRIPT	No	A Groovy expressions which determines whether a task for the change ticket is approved or not. The expression must return a boolean, and has access to the following variables: TICKET - an object with fields (JSON) contained in the change ticket, as returned by the Jira ITSM REST API. Fields are referenced as TICKET.<field name>.<sub-field name> FD_ENVIRONMENT_CODE - The environment for a particular deployment request or associated pipeline stage. If the Approved Check Script is left blank, the default implementation checks the status of the ticket to determine if it's approved. Statuses of awaiting implementation, implementing, and completed are considered approved and return true. Default Check TICKET.fields.status.name == 'Awaiting implementation' \|\| TICKET.fields.status.name == 'Implementing' \|\| TICKET.fields.status.name == 'Completed' Example that checks custom field value specific to target environment (TICKET.fields.customfield_10107.status == 'UATApproved' && FD_ENVIRONMENT_CODE='UAT') \|\| (TICKET.fields.customfield_10107.status == 'PRODApproved' && FD_ENVIRONMENT_CODE='PROD') If you want to see values that can be used, enable `FINEST` log level for `flexagon.fd.model.integration.cms.CMSScript` using Admin Operations.
Rejected Check Script	FDJIRAITSM_REJECTED_SCRIPT	No	A Groovy expressions which determines whether a task for a change ticket is rejected or not. The expression must return a boolean, and as has access to the following variables: TICKET - an object with fields (JSON) contained in the change ticket, as returned by the Jira ITSM REST API. Fields are referenced as TICKET.<field name>.<sub-field name> FD_ENVIRONMENT_CODE - The environment for a particular deployment request or associated pipeline stage. If the Rejected Check Script is left blank, the default implementation checks the status of the ticket to determine if it's rejected. Statuses of declined, canceled, and failed are considered rejected and return true.
Additional Info Script	FDJIRAITSM_ADDITIONAL_INFO_SCRIPT	No	A Groovy expression which determines additional information to add to an external approval when it is approved or rejected. The expression must return a Map<String, String> and have an entry with the key of "notes" for the value to get added to external approval as a task note. Script has access to the following variables: TICKET - an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API. Fields are referenced as TICKET.<field name>.<sub-field name> FD_ENVIRONMENT_CODE - The environment for a particular deployment request or associated pipeline stage.
Don't poll	FDJIRAITSM_DONT_POLL	No	Disable automatic polling (every minute) of Jira tickets for status changes. The default value is false, which means polling will occur. Only check this box if you are using the FlexDeploy REST API to communicate ticket approval/rejection.

Jira ITSM Available TICKET Variables

Within the script properties on the Jira ITSM Instance. The following values are available to you via the TICKET object to use in your script logic. For example, TICKET.project.summary would return the summary of the ITSM change.

Field Code	Display Name	Description	Data Type	Required
fields.summary	Summary	Summary of the change	String	Yes
fields.project.key	Project Key	Key of project the change is in	String	Yes
fields.issuetype.name	Issue Type	Type of issue for ticket	String	Yes
fields.description	Description	Description for the change	String	No
fields.priority.name	Priority	Priority of the change	String	No

Configure Folder for Change Management Approvals

Configure JIRA ITSM Change Management Instance on your parent folder. Change management configurations are inherited by sub-folder and projects. This configuration will allow you to integrate Jira ITSM tickets with your FlexDeploy deployment. See Configure Change Management on Folders for more details.

Linking Jira ITSM with FlexDeploy Deployments

If Auto Create Ticket, is not enabled, then user must specific the change ticket number on the deployment request. See https://flexagon.atlassian.net/wiki/spaces/FD65/pages/10125813121/Link+Change+Ticket+s+with+Deployments . Otherwise, Change Ticket field will be required in the deployment request form. When change ticket number is passed the ticket number is validated on the external application.

Jira ITSM Integration