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The Change Management Systems page, which can be accessed through the Administration - Integrations - Change Management Systems menu, allows management of integrations into third-party change management systems. FlexDeploy currently provides out of box deploy-time integration with ServiceNow for tying change tickets to deployment requests, and/or creating incidents upon deployment failure. You can define custom implementation using either Java class or Groovy script.

Here is the out of box change management systems. To configure, select ServiceNow and click the Edit button. Change Management System screen allows you to view the details on our of box ServiceNow. FlexDeploy comes up with Java Implementation to integrate with ServiceNow, you are not allowed to change implementation class and change or add new properties. You can create additional Change Management System as necessary using the Create button.

Terminology

FlexDeploy Term
Description
Change Management SystemDefines the system used to ensure that changes are managed in a cohesive way that ensures there are frequent checks and balances around user impact, corporate policies, regulatory compliance, security, etc. and to establish and support the implemented enterprise operational model. ServiceNow is available out of box, but you can add one or more custom system using either Java or Groovy script implementation.
Change Management System InstanceInstance represent the phycial connection details of the Change Management System.
PropertyProperties is used to define the necessary inputs needed to connect to the system

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