...
- If you want to configure ServiceNow, use the Configure Change Management Systems to make any changes to properties or other configurations
- For adding a custom change management system, follow the steps described in Custom Change Management System
- Once the Change Management System properties are configured, create an instance to integrate with FlexDeploy. Configure Change Management System Instance shows how to setup the instance by providing the server and credential informations
- The next steps after creating and testing the instance is to Configure Project for Change Management. Here you can choose out of box ServiceNow or any other custom system configured
- Change Requests are verified/created when a project is deployed. Associate Change with Deploy describes how FlexDeploy handles the Change