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• Provide all server logs including flexdeploy*, gc*, localhost* and catalina.out files.

• The easiest way to get them is through the UI, but you could also get them from the server itself.

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• Go to Menu → Admin Operations

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  Select Change Log Level Operation and Change Log Level to FINEST

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  Select View and Download Logs Operation and Download Last 24 Hour Logs

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  After Downloading, Make sure to Change Log Level to INFO

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• Also, indicate the exact time of the issue in your response to support ticket.

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