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• Provide exact time of issue.

• Explain issue in detail including screen shots.

• Provide output of sar and free -m commands on FlexDeploy server.

• Increase log level to FINEST for two loggers - flexagon.fd.model2.jdbc.framework.proxies.FlexOraclePreparedStatementProxy and flexagon.fd.model2.jdbc.framework.impl.FlexCRUDStatement.

  • Look for SLOW, SLOWER, SLOWEST word in log files.

• Capture server logs including .out files, flexdeploy*log files, gc logs as shown below.

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• Go to Menu → Admin Operations

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  Select Change Log Level Operation and Change Log Level to FINEST

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  Select View and Download Logs Operation and Download Last 24 Hour Logs

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  After Downloading, Make sure to Change Log Level to INFO

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• Capture thread dumps and include it with other details.

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