{"type":"doc","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"Email Settings","type":"text","marks":[{"type":"strong"}]},{"text":" connect FlexDeploy to your email server, allowing for outgoing email notifications and, if enabled, incoming reply processing for approval responses. If you are using OAuth with Microsoft Office 365 or wish to utilize the Graph API for your email provider, please refer ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://flexagon.atlassian.net/wiki/spaces/FD90/pages/10926700846"}},{"text":" or ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://flexagon.atlassian.net/wiki/spaces/FD90/pages/10926700932"}},{"text":".","type":"text"}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"minLevel":{"value":"1"},"maxLevel":{"value":"1"},"outline":{"value":"false"},"style":{"value":"none"},"type":{"value":"list"},"printable":{"value":"true"}},"macroMetadata":{"macroId":{"value":"647c1a15-5e93-4ea0-870e-731eeb4c0bba"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"945b4aed-1a69-4cd4-9a6d-1fb76777c7cf"}},{"type":"heading","attrs":{"level":1},"content":[{"text":"Outgoing Email Settings","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":1393,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":1536,"alt":"image-20250111-165202.png","id":"ea93cdb0-3645-4f99-8dac-780cd8e83e46","collection":"contentId-10926700813","type":"file","height":756}}]},{"type":"table","attrs":{"layout":"full-width","width":1800.0,"localId":"04b0ba20-d372-4637-ab18-27c55191ea5a"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Property","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"Default Values","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Auth Type","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Authentication method for connecting to the outgoing email server. 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If using OAuth, this must match the user who completed the Authorize action for Microsoft Azure application on the System Settings - Integration Settings page.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Password","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"The outgoing email user's password. 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These are all the properties applied when connecting to your mail server. Depending on your mail server you may need to add more properties than the default below. With this field you have access to the follow variables to use in the SMTP Properties:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"PROTOCOL ","type":"text","marks":[{"type":"strong"}]},{"text":"- Set the value of protocol in your SMTP Properties and the value will replace all occurrences of ${{PROTOCOL}} in the SMTP Properties. Examples of protocol could be \"smtp\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"SMTP_HOST_NAME ","type":"text","marks":[{"type":"strong"}]},{"text":"- Use the ${{SMTP_HOST_NAME}} syntax and the plaintext will get replaced with the value of the above SMTP Host Name field at runtime.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"SMTP_HOST_PORT ","type":"text","marks":[{"type":"strong"}]},{"text":"- Use the ${{SMTP_HOST_PORT}} syntax and the plaintext will get replaced with the value of the above SMTP Host Port field at runtime.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"SMTP_ENABLE_TLS ","type":"text","marks":[{"type":"strong"}]},{"text":"- Use the ${{SMTP_ENABLE_TLS}} syntax and the plaintext will get replaced with the value of the above SMTP Enable STARTTLS field at runtime.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Default SMTP Properties","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","content":[{"text":"PROTOCOL=smtp\nmail.${{PROTOCOL}}.host=${{SMTP_HOST_NAME}}\nmail.${{PROTOCOL}}.port=${{SMTP_HOST_PORT}}\nmail.${{PROTOCOL}}.starttls.enable=${{SMTP_ENABLE_TLS}}\nmail.${{PROTOCOL}}.connectiontimeout=30000\nmail.${{PROTOCOL}}.timeout=30000\nmail.${{PROTOCOL}}.writetimeout=30000\nmail.${{PROTOCOL}}.class=com.sun.mail.smtp.SMTPTransport\nmail.${{PROTOCOL}}.ssl.protocols=TLSv1.2","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"PROTOCOL=smtp","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Incoming Email Settings","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":1393,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":1536,"alt":"image-20250111-165238.png","id":"24f24b61-2ecd-4dea-86a2-cb451ba8cc7b","collection":"contentId-10926700813","type":"file","height":756}}]},{"type":"table","attrs":{"layout":"full-width","width":1800.0,"localId":"29bac729-6afd-495c-8c4d-55ae09e6754e"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#f4f5f7","rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Property","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"background":"#f4f5f7","rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"Default Values","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Enable Email Approval","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Enable approvals by email reply. 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If using OAuth, this must match the user who completed the Authorize action for Microsoft Azure application on the System Settings - Integration Settings page. Defaults to the incoming email username.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Password","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"The incoming email user's password. This is not required when using OAuth. 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","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"IMAP Enable STARTTLS","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Enables the use of the STARTTLS command (if supported by the server) to switch the connection to a TLS-protected connection before issuing any login commands.","type":"text"}]},{"type":"paragraph","content":[{"text":"Reference - ","type":"text"},{"text":"https://kunder.support/knowledgebase/400/SSL-vs-TLS-vs-STARTTLS.html","type":"text","marks":[{"type":"link","attrs":{"href":"https://kunder.support/knowledgebase/400/SSL-vs-TLS-vs-STARTTLS.html"}}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"false","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"IMAP Properties","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"IMAP Server Properties. 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Do not use an email account which is used for any other purpose since the emails will be deleted.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#252525"}}]}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"INBOX","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Approval Reply Address","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Return address for approval replies. Defaults to the outgoing email From Address.","type":"text"}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Important","type":"text"}]},{"type":"paragraph","content":[{"text":"The emails are read and processed from this account, which must be a dedicated inbox and not used for any other purpose. All emails from the ","type":"text"},{"text":"Reply Email Folder","type":"text","marks":[{"type":"strong"}]},{"text":" in this account ","type":"text"},{"text":"will be deleted after processing","type":"text","marks":[{"type":"strong"}]},{"text":". The connection is established to the mail server using the IMAP settings, and therefore, the IMAP user and the Approval Reply address must be linked. It is possible to utilize an email group/distribution as the reply address, provided the IMAP User is a member of that group.","type":"text"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Email Reply Process Interval","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Frequency in which FlexDeploy processes inbound messages from the Email . Required if email approvals are enabled. 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Default value is 30 messages.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"30","type":"text"}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Once the configuration is complete, you can test the configuration by clicking on the ","type":"text"},{"text":"Test Email Configuration","type":"text","marks":[{"type":"strong"},{"type":"em"}]},{"text":" button located at the bottom next to Save.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Send a test email to the logged in user's email address to validate the SMTP related settings.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Reads the inbox of the Approval Reply Address to validate the IMAP related settings.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Other Settings","type":"text"}]},{"type":"table","attrs":{"layout":"full-width","width":1800.0,"localId":"5a9484d6-53f3-4944-b712-f2584fcc2ae5"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Property","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"Default Values","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[221.0]},"content":[{"type":"paragraph","content":[{"text":"Attach Logs","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1263.0]},"content":[{"type":"paragraph","content":[{"text":"Whether or not to attach logs to the notification email for Request Completed and Request Failed events. If set to Never no logs will be attached (this is the default option). If set to Always all execution logs will be attached. If set to On Failure only the log(s) where the failure occurred will be attached. If only 1 log is present, just that log file will be attached it will be named \"___().log\". If multiple are present they will be put into a zip folder and attached that way. The logs will be named \"__().log\". The zip file will be named \"_logs.zip\".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[315.0]},"content":[{"type":"paragraph","content":[{"text":"Never","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Troubleshooting IMAP Connection","type":"text"}]},{"type":"paragraph","content":[{"text":"Ensure the following points are checked if your IMAP connection is not working.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Are you using TLS?","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If TLS, make sure STARTTLS is ","type":"text"},{"text":"disabled ","type":"text","marks":[{"type":"strong"}]},{"text":"and IMAP Properties contains the line for \"starttls.enable\". Match the version of TLS version used on your IMAP server with the imap property: e.g. \"mail.${{PROTOCOL}}.ssl.protocols=TLSv1.2\".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Can you connect to IMAP server ","type":"text"},{"text":"outside","type":"text","marks":[{"type":"strong"}]},{"text":" of FlexDeploy server? Running the below command will test for this:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"openssl s_client -crlf -connect {YOUR_IMAP_HOST}:{YOUR_IMAP_PORT}","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Can you connect to IMAP server ","type":"text"},{"text":"within","type":"text","marks":[{"type":"strong"}]},{"text":" FlexDeploy server? Running the below command will test for this:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"tag login {YOUR_ACCOUNT_USERNAME} {YOUR_ACCOUNT_PASSWORD}","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Are you using a SSL port?","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Set PROTOCOL to \"imaps\" in the IMAP Properties or add this line \"mail.${{PROTOCOL}}.ssl.enable=true\" to allow usage of SSL.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the case of SSL certificate errors such as \"javax.mail.AuthenticationFailedException: AUTHENTICATE failed\" you may have to load certificate files in java keystore.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"For PKCS12 certificates - ","type":"text"},{"text":"https://jackstromberg.com/2013/05/importing-a-ssl-certificate-into-a-java-keystore-via-a-pkcs12-file/","type":"text","marks":[{"type":"link","attrs":{"href":"https://jackstromberg.com/2013/05/importing-a-ssl-certificate-into-a-java-keystore-via-a-pkcs12-file/"}}]}]}]}]}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Notes ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Please make sure there are no extra special chars while copying ","type":"text"},{"text":"SMTP","type":"text","marks":[{"type":"strong"}]},{"text":" or ","type":"text"},{"text":"IMAP","type":"text","marks":[{"type":"strong"}]},{"text":" properties in the property box.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To run SMTP in debug mode set the Log level to finest .and logs can be found at catalina.out","type":"text"}]}]}]}],"version":1}