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The instance uses the lifespan value when requesting a refresh token. By default, refresh tokens expire in 100 days (8640000 seconds).","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceNow Request GET URL","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_REQUEST_GET_URL","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"The URL to get the change request details as json response. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Default URL is /api/now/table/change_request?sysparm_query=number%3D{SN_CHANGE_NUMBER}","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If needed, you can change and use your custom GET url for ServiceNow REST endpoint. The URL should include {SN_CHANGE_NUMBER} string as the execution system will replace it with the actual change number during execution.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"e.g. /api/xyz/mycompanty_servicenow_generic_api/readChangeRequest?number%3{SN_CHANGE_NUMBER}","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the response returned from this GET API contains an attribute called ","type":"text"},{"text":"description","type":"text","marks":[{"type":"strong"}]},{"text":" it will be mapped to the description of the linked ticket, otherwise the description on the links tab will appear as empty. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The response from Service Now can be optimized by providing specific element details which should be returned in response. As a result the payload size shall be reduced and performance also shall be improved. In case there is Approval check validation on any other fields, same also should be added in the fields list.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"/api/now/table/u_instance_change?sysparm_query=number%3D{SN_CHANGE_NUMBER}","type":"text"},{"text":"&sysparm_fields=number,state,active,approval","type":"text","marks":[{"type":"strong"},{"type":"em"}]}]},{"type":"paragraph","content":[{"text":"Adding &sysparm_display_value=true to the end of the URL will return the display value for things like state. For example instead of returning state = 3, the value of state = Ready would be returned.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceNow Navigation Request URL","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_REQUEST_NAV_URL","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"The URL to open ServiceNow and navigate to the Change ticket associated to the project workflow execution","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Default URL is /","type":"text"},{"text":"nav_to.do?uri=change_request.do?sysparm_query=number={SN_CHANGE_NUMBER","type":"text","marks":[{"type":"link","attrs":{"href":"#"}}]},{"text":"}","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The URL should include {SN_CHANGE_NUMBER} string as the execution system will replace it with the actual change number during execution.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"e.g. ","type":"text"},{"text":"https://.service-now.com/nav_to.do?uri=change_request.do?sysparm_query%3Dnumber%3DCHG0080007","type":"text","marks":[{"type":"link","attrs":{"href":"https://dev96954.service-now.com/nav_to.do?uri=change_request.do?sysparm_query%3Dnumber%3DCHG0040007"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"e.g., if you want to use Service Catalog, url will be like","type":"text"}]},{"type":"paragraph","content":[{"text":"https://.service-now.com/nav_to.do?uri=sc_request.do?sysparm_query%3Dnumber%3DREQ0067001","type":"text","marks":[{"type":"link","attrs":{"href":"https://dev96954.service-now.com/nav_to.do?uri=sc_request.do%3Fsysparm_query%3Dnumber%3DREQ0010001"}}]}]}]}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceNow Request POST URL","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_REQUEST_POST_URL","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"The URL to create a change request. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Default URL is /api/now/table/change_request","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If needed, you can change and use your custom url to create a new change using the POST operation","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"if you want to use Service Catalog, then change the url to /api/now/table/sc_request","type":"text"}]}]}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"Approved Check Script","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_APPROVED_SCRIPT","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"A Groovy expression which determines whether a task for the change ticket is approved or not. The expression must return a boolean, and has access to the following variables:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"TICKET ","type":"text","marks":[{"type":"strong"}]},{"text":"- an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API. Fields are referenced as TICKET..","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"FD_ENVIRONMENT_CODE","type":"text","marks":[{"type":"strong"}]},{"text":" - The environment for a particular deployment request or associated pipeline stage.","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"If the Approved Check Script is left blank, the default implementation is to return true if the \"approval\" field of the ticket is set to \"approved\".","type":"text"}]}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Simple Example which is used by default ","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"groovy"},"content":[{"text":"TICKET.approval == 'approved'","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Example that checks myfield value specific to target environment","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"groovy"},"content":[{"text":"(TICKET.myfield == 'UATApproved' && FD_ENVIRONMENT_CODE='UAT') || (TICKET.myfield == 'PRODApproved' && FD_ENVIRONMENT_CODE='PROD')","type":"text"}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"text":"If you want to see values that can be used, enable ","type":"text"},{"text":"FINEST","type":"text","marks":[{"type":"code"}]},{"text":" log level for ","type":"text"},{"text":"flexagon.fd.model.integration.cms.","type":"text","marks":[{"type":"code"}]},{"text":"CMSScript using ","type":"text"},{"text":"Admin Operations","type":"text","marks":[{"type":"link","attrs":{"href":"#"}}]},{"text":".","type":"text"}]}]},{"type":"paragraph","content":[{"text":"Following example is to check if current date time is between start_date and end_date defined on Ticket. Let's assume format for the date string returned and TimeZone as GMT.","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Check if now is between start_date and end_date defined on ticket","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"groovy"},"content":[{"text":"import java.util.Date;\nimport java.util.TimeZone;\nimport flexagon.ff.common.core.utils.FlexDateTimeUtils;\n\nif(TICKET.approval == 'approved' && TICKET.start_date != null && TICKET.end_date != null)\n{\n Date start = FlexDateTimeUtils.stringToDate(TICKET.start_date, \"yyyy-MM-dd HH:mm:ss\", TimeZone.getTimeZone(\"GMT\"));\n Date end = FlexDateTimeUtils.stringToDate(TICKET.end_date, \"yyyy-MM-dd HH:mm:ss\", TimeZone.getTimeZone(\"GMT\"));\n Date now = new Date();\n if(now.after(start) && now.before(end))\n {\n return true;\n }\n}\nreturn false;","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"Rejected Check Script","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_REJECTED_SCRIPT","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"A Groovy expression which determines whether a task for a change ticket is rejected or not. The expression must return a boolean, and as has access to the following variables:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"TICKET","type":"text","marks":[{"type":"strong"}]},{"text":" - an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API. Fields are referenced as TICKET..","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"FD_ENVIRONMENT_CODE","type":"text","marks":[{"type":"strong"}]},{"text":" - The environment for a particular deployment request or associated pipeline stage.","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"If the Rejected Check Script is left blank, the default implementation is to return true if the \"approval\" field of the ticket is set to \"rejected\".","type":"text"}]}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Simple Example which is used by default ","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"groovy"},"content":[{"text":"TICKET.approval == 'rejected'","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Example that checks myfield value specific to target environment","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"groovy"},"content":[{"text":"(TICKET.myfield == 'UATRejected' && FD_ENVIRONMENT_CODE='UAT') || (TICKET.myfield == 'PRODRejected' && FD_ENVIRONMENT_CODE='PROD')","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"Additional Info Script","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_ADDITIONAL_INFO_SCRIPT","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"A Groovy expression which determines additional information to add to an external approval when it is approved or rejected. The expression must return a Map and have an entry with the keys of \"notes\" for the value to get added to external approval as a task note. ","type":"text"},{"text":"@Since 9.0.0.2 -","type":"text","marks":[{"type":"strong"}]},{"text":" “actionby” for the user(s) who performed the action, and “actionon” for when the action was performed. Additionally, the “actionon” key can be a Timestamp, Date, String (Unix Epoch or date formatted String), or Long (Unix Epoch). For example: ","type":"text"},{"text":"return [notes: 'custom notes', actionby: 'userOne, userTwo', actionon: 1611595795971]","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Script has access to the following variables:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"TICKET","type":"text","marks":[{"type":"strong"}]},{"text":" - an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API. Fields are referenced as TICKET..","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"FD_ENVIRONMENT_CODE","type":"text","marks":[{"type":"strong"}]},{"text":" - The environment for a particular deployment request or associated pipeline stage.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"IS_APPROVED ","type":"text","marks":[{"type":"strong"}]},{"text":"- Whether the ticket is approved ","type":"text"},{"text":"@Since","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"9.0.0.2","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Default script where ServiceNow Approver(s) and time of approval are returned","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"groovy"},"content":[{"text":"import flexagon.ff.common.core.rest.FlexRESTClient\nimport flexagon.ff.common.core.rest.FlexRESTClientResponse\nimport flexagon.ff.common.core.utils.FlexJsonUtils\nimport org.json.JSONObject\n\nimport javax.ws.rs.core.MediaType\n\ndef returnMap = [:]\n\ntry\n{\n // connection details\n def snowUrl = '{SN_URL}'\n def user = '{SN_USER_NAME}'\n def password = '{SN_PASSWORD}'\n // link for accessing the sysapproval_approver table in ServiceNow. Only request the display values of the approver and sys_updated_on fields.\n def resourcePath = '/api/now/table/sysapproval_approver?sysparm_fields=approver,sys_updated_on&sysparm_display_value=true&sysparm_query=state%3D' +\n (IS_APPROVED ? 'approved' : 'rejected') + '%5Edocument_id%3D' + TICKET.sys_id\n \n // retrieve approver and sys_updated_on fields from the sysapproval_approver table in ServiceNow.\n FlexRESTClient restService = new FlexRESTClient();\n FlexRESTClientResponse response = restService.url(snowUrl).path(resourcePath).basicauth(\n user,\n password\n ).mediatype(MediaType.APPLICATION_JSON).setValidateResponse(true).get()\n JSONObject jsonResponse = FlexJsonUtils.getJSON(response.getResponseString())\n def listOfActors = jsonResponse.getJSONArray('result')\n def actionby = \"\"\"\"\n def actionon = null\n\n // iterate through each user who approved/rejected the ticket\n for (int i = 0; i < listOfActors.length(); i++)\n {\n def actor = listOfActors.get(i)\n def linkRequestUrl = actor.getJSONObject('approver').getString('link') + '?sysparm_fields=user_name'\n restService = new FlexRESTClient();\n response = restService.url(linkRequestUrl).basicauth(user, password).mediatype(MediaType.APPLICATION_JSON).setValidateResponse(true).get();\n userJsonResponse = FlexJsonUtils.getJSON(response.getResponseString());\n userJsonResponse = userJsonResponse.getJSONObject('result')\n\n\n if (!actionby.isEmpty())\n {\n actionby += \"\", \"\"\n }\n\n // get username of the approver/rejecter\n actionby += userJsonResponse.getString('user_name')\n\n // retrieve the timestamp of when the action took place\n def actionDate = new Date().parse(\n \"\"yyyy-M-d H:m:s\"\",\n actor.getString('sys_updated_on')).toTimestamp().getTime()\n if (!actionon)\n {\n actionon = actionDate\n }\n else\n {\n // keep track of the latest approval/rejection\n actionon = actionon > actionDate ? actionon : actionDate\n }\n }\n returnMap['actionby'] = actionby\n returnMap['actionon'] = actionon.toString()\n}\ncatch (Exception ex)\n{\n returnMap['notes'] = ex.getMessage()\n}\nreturn returnMap","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[267.0]},"content":[{"type":"paragraph","content":[{"text":"Don't Poll","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[299.0]},"content":[{"type":"paragraph","content":[{"text":"SN_DONT_POLL","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[110.0]},"content":[{"type":"paragraph","content":[{"text":"No","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1122.0]},"content":[{"type":"paragraph","content":[{"text":"Returns whether FlexDeploy should poll ServiceNow to check the change tickets for Approval/Rejection. The default value is false, which means polling will occur. Only check this box if you are using the FlexDeploy REST API to communicate ticket approval/rejection.","type":"text"}]},{"type":"paragraph","content":[{"text":"If you don’t want poll, then you can set up the ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://flexagon.atlassian.net/wiki/spaces/FD90/pages/10926697506"}},{"text":" and automate the approval/rejection of the tasks in FlexDeploy based on ServiceNow change ticket status. ","type":"text"}]},{"type":"paragraph","content":[{"text":"You can configure to poll and incoming webhook at the same time also.","type":"text"}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"ServiceNow Modules","type":"text"}]},{"type":"paragraph","content":[{"text":"Most common usage for ServiceNow is using the change request module, but other objects like service catalog request can be used by modifying the default GET, POST, and Nav URLs. If you plan to use a different module, for POST operation, use the ","type":"text"},{"text":"Ticket Fields","type":"text","marks":[{"type":"strong"}]},{"text":" tab in the Change Management System configuration screen to add any additional fields required to create the object.","type":"text"}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"ServiceNow Available TICKET Variables","type":"text"}]},{"type":"paragraph","content":[{"text":"Within the script properties on the ServiceNow Instance. The following values are available to you via the TICKET object to use in your script logic. For example, TICKET.approval would return the approval value of the ServiceNow change.","type":"text"}]},{"type":"table","attrs":{"layout":"default","width":1798.0,"localId":"2d2f8d7d-d2bf-4792-a026-43dc85486468"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[237.0]},"content":[{"type":"paragraph","content":[{"text":"Field Code","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[244.0]},"content":[{"type":"paragraph","content":[{"text":"Display Name","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[953.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[190.0]},"content":[{"type":"paragraph","content":[{"text":"Data 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