FlexDeploy provides integration with various Service Management tools for both Change Management and Incident Management
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FlexDeploy Term | Description |
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Change Management System | Defines the system used to ensure that changes are managed in a cohesive way, ensuring frequent checks and balances around user impact, corporate policies, regulatory compliance, security, etc. and to establish and support the implemented enterprise operational model. ServiceNow, BMC Remedyforce, Freshworks Freshservice, and Jira ITSM are available out of box, but you can add a custom integration using a Java or Groovy implementation. |
Change Management System Instance | Instance represent the physical connection details of the Change Management System. |
Property | Properties are used to define the inputs necessary to connect to the system, |
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Out of box Change Management Systems
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Step-by-step guide
If you want to configure ServiceNow, BMC Remedyforce, Freshworks Freshservice, or Jira ITSM
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then you can use out of box change management systems, otherwise you need to define Custom Change Management System.
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The next steps after creating and testing the instance is to Configure Change Management. Here you can choose out of box ServiceNow, BMC Remedyforce, Freshworks Freshservice, Jira ITSM, or any other custom system configured
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Change Requests are verified/created when a project is deployed. Associate Change with Deploy describes how FlexDeploy handles the Change
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Instance, which allows for configurations like server, credentials, etc. to interact with specific change management system.
If you want to deploy projects individually with change management integration,
Create external approval requirement on necessary folder, configurations will be inherited by all projects under this folder and it’s sub-folders. See Change Management Approvals on Folders.
Now you are ready to submit deployment for project. See how to submit executions with change tickets.
Otherwise, you can also configure change management at Release level and use External Approval Gate in specific stage of pipeline. When using pipelines, the CMS configuration defined on folders is ignored, since the configuration from the External Approval Gates themselves is used . See Creating/Editing a Pipeline Version for details regarding the External Approval Gate.