FlexDeploy offers deploy-time integration with ServiceNow for tying change tickets to deployment requests, and/or creating incidents upon deployment failure. In the future FlexDeploy may support other Change Management Systems, but as of the current release the support is limited to ServiceNow.
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To configure the integration at the Global level, select the Administration->Change Management Systems menu item.
Select ServiceNow, and and click the Editbutton.
The Default tab provides configuration for the Global scope, meaning it applies to all deployment system-wide. One or more of these options may be selected.
- Require Change Ticket for Deployment - When submitting deployment requests, a user is required to specify a valid ServiceNow Change Ticket number.
- Create Change Ticket on Deployment - When a deployment request is submitted, a Change Ticket is automatically created within ServiceNow.
- Create Incident on Deployment Failure - Whenever a deployment request fails, an Incident will automatically be created within ServiceNow.
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The Environment Configuration tab allows configuration by environment. Click the Add button to add a new configuration, and select an environment. This overrides any configuration on the Default tab for the selected environment.
The remaining configuration options are exactly as defined for the Default configuration. Optionally, click the Add button again to add configuration for other environments.
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The Properties tab lists the metadata which is required for this Change Management System. Values for these properties will be provided when you create a Change Management Instance in the topology. See Creating/Editing a Change Management Instance,
