FlexDeploy has out of box integration with ServiceNow, BMC Remedyforce, and Freshworks Freshservice, and Jira ITSM, and provides a framework to enable custom integrations with other change management systems. Such third party Change Management System integrations can be enabled using a Java or Groovy implementation.
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- In order to compile your java class, you will need FlexDeployAPI.jar on classpath.
- Implement all the methods described in the table in the API Implementation section.
- For any failure connecting to the system or if any issues with the data, then you can throw exception. For example throw new ApiException("Invalid credentials.", "");
- Once you are ready with unit testing, you can prepare Jar file for your credential store java class and other utility classes. This jar file can be placed on server classpath now.
- For Tomcat, put this jar file in apache-tomcat-flexdeploy/lib folder.
- For WebLogic, put this jar file in Domain lib folder.
- If you are using any third-party libraries from your Java implementation, then those jar files will also need to be added to same lib folder. Keep in mind that this can cause issues with server functioning, so be prepared to remove your additional library files.
- To pickup changes to your API, the FlexDeploy server must be restarted.
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- Create a groovy class. Example shown below has the methods implemented.
- We are using Zendesk as a usec aseuse case
- All properties defined are available as groovy binding variables. For example, properties can be accessed directly like BMC_DOMAIN_NAME, BMC_SALESFORCE_HOST_NAME or BMC_USER_NAME etc
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