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Provide exact time of issue.
Explain issue in detail including screen shot of where issue is occurringshots.
Capture server logs including .out files as well as flexdeploy*log files.
Capture thread dumps and include it with other details. Take 5 thread dumps each 10 seconds apart.
First find process id - ps -ef | grep java
cd $JAVA_HOME/bin
./jstack -l <pid> >
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# First find process id by using ps command, for example ps -ef | grep java # Locate JAVA_HOME and cd to execute jstack cd $JAVA_HOME/bin # Take 5 thread dumps each 10 seconds apart. See below, where # will be 1, 2, 3, 4, 5 ./jstack -l <pid> > /var/tmp/threaddump_#.txt |
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