The Change Management System tab allows association of the folder with any Change Management Instance which was configured in the topology. You must create the instance prior to configuring your folder. Open a folder, click on the Change Management System tab, and select a Change Management System Instance from the drop down to associate it to the folder.
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To override these settings, click the Override Settings button. When you select to override, you are overriding the configuration in its entirety. That is, you are overriding both what is defined on the Default and Environment Configuration tabs.
You can override the global settings (or setting defined on parent folders) as follows.
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- Require Change Ticket for Deployment - When submitting deployment requests user is required to specify a valid ServiceNow Change Ticket number. Use this in conjunction with an External Approval to require an approved CMS Ticket to be entered for deployment requests.
- Create Change Ticket on Deployment - When a deployment request is submitted a Change Ticket is automatically created within ServiceNow.
When choosing Create Change Ticket on Deployment, you have the option of providing a Groovy expressions which calculate specific fields to set on the generated Change Ticket. See Configure Change Management for details regarding specific fields available for ServiceNow, BMC Remedyforce, Freshservice Freshdesk, and Jira ITSM.
All Groovy script fields have access to the following variables, and can be selected using the 
drop-down on the right side of the field:
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