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Now setup this user in FlexDeploy and you are all set.

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Create Issue Tracking Instance

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Property Name	Property Code	Required	Description
Freshservice URL	FDFS_URL	Yes	Freshservice URL (https://<your_helpdesk_domain_name>.http://freshservice.com )
Freshservice API Key	FDFS_API_KEY	Yes	API key for Freshservice Note that encrypted properties are stored in Credential Store (Local or External) and can be configured using Edit button next to credential name drop down. Alternatively, you can reuse single credential for multiple properties also, in which case you should name that credential appropriately.
Approved Check Script	FDFS_APPROVED_SCRIPT	No	A Groovy expressions which determines whether a task for the change ticket is approved or not.  The expression must return a boolean, and has access to the following variables: TICKET - an object with fields (JSON) contained in the change ticket, as returned by the Freshservice REST API.  Fields are referenced as TICKET.<field name>.<sub-field name> FD_ENVIRONMENT_CODE - The environment for a particular deployment request or associated pipeline stage. Info If you want to see values that can be used, enable FINEST log level for flexagon.fd.model.integration.cms.CMSScript using Admin Operations.
Rejected Check Script	FDFS_REJECTED_SCRIPT	No	A Groovy expressions which determines whether a task for a change ticket is rejected or not.  The expression must return a boolean, and as has access to the following variables: TICKET - an object with fields (JSON) contained in the change ticket, as returned by the Freshservice REST API.  Fields are referenced as TICKET.<field name>.<sub-field name> FD_ENVIRONMENT_CODE - The environment for a particular deployment request or associated pipeline stage.
Additional Info Script	FDFS_ADDITIONAL_INFO_SCRIPT	No	A Groovy expression which determines additional information to add to an external approval when it is approved or rejected.  The expression must return a Map<String, String> and have an entry with the key of "notes" for the value to get added to external approval as a task note. Script has access to the following variables: TICKET - an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API.  Fields are referenced as TICKET.<field name>.<sub-field name> FD_ENVIRONMENT_CODE - The environment for a particular deployment request or associated pipeline stage.
Don't poll	FDFS_DONT_POLL	No	Disable automatic polling (every minute) of Freshservice tickets for status changes. Check if using REST API to communicate status changes to FlexDeploy.
Freshservice Requester Id	FDFS_REQUESTER_ID	No	Freshservice agent id for API access(should be a number)

Freshworks Freshservice Available TICKET Variables

Within the script properties on the Freshservice Instance. The following values are available to you via the TICKET object to use in your script logic. For example, TICKETsubject would return the subject of the Freshservice change.

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