To create an Issue Tracking System instance, click the Create button and select Issue Tracking System InstanceChange Management System Instance is configuration details to connect with specific change management system like ServiceNow, BMC RemedyForce etc. This information is used to manage tickets and incidents.
To create a Change Management instance, select the Change Management tab, and click the plus button. To edit an existing instance, select an instance and click the Edit button.
Enter values for the fields as described in the table below.
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Field Name
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Required
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Description
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Instance Code
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Yes
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Short name for the instance.
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Instance Name
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Yes
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Long display name for the instance.
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Change Management
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Yes
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The change management system.
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Description
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Yes
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A description of the instance.
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Active
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Yes
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Whether or not the instance is active in the system. Defaults to "Yes".
If the selected Change Management System has any properties defined, enter the values for those properties.Click the Save button to save the changesclick on an Instance row from the list.
See Configuring Change Management Instances for details on what options to select.