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To create a Change Management instance, select the Change Management tab, and click the  button. To edit an existing instance, click on an Instance row from the list.

Enter values for the fields as described in the table below.

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If the selected Change Management System has any properties defined, enter the values for those properties.

Click the the Test  button to test the connection and verify that the url, port, username, and password are correct. Click the Save button to save the changes. Optionally click the Apply button to save the changes, but remain on the current screen until the Cancel button is clicked.


ServiceNow Properties


Property

Type

Description

ServiceNow URL

String

The URL for accessing ServiceNow.

ServiceNow Port

String

The HTTP/HTTPS port for ServiceNow.  If you don't typically specify a port on the URL, provide the default (80 for HTTP and 443 for HTTPS).

ServiceNow User Name

String

A ServiceNow service account user with a non-expiring password. 

ServiceNow Password

String

The password for the ServiceNow User Name above.

Approved Check Script

String

A Groovy expressions which determines whether a task for the change ticket is approved or not.  The expression must return a boolean, and as has access to the following variables:

  • TICKET (as of 4.5.2) - an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API.  Fields are referenced as TICKET.<field name>.
  • REQUEST (deprecated as of 4.5.2) - same object as TICKET.
  • FD_ENVIRONMENT_CODE (as of 4.5.2) - The environment for a particular deployment request or associated pipeline stage.
Info

If the Approved Check Script is left blank, the default implementation is to return true if the "approval" field of the ticket is set to "approved".


Code Block
languagegroovy
titleExamples
TICKET.approval == 'approved'
TICKET.myfield == 'some value'
(TICKET.myfield == 'some value' && FD_ENVIRONMENT_CODE='UAT') || (TICKET.myfield == 'some other value' && FD_ENVIRONMENT_CODE='PROD')


Rejected Check ScriptString

A Groovy expressions which determines whether a task for a change ticket is rejected or not.  The expression must return a boolean, and as has access to the following variables:

  • TICKET (as of 4.5.2) - an object with fields (JSON) contained in the change ticket, as returned by the ServiceNow REST API.  Fields are referenced as TICKET.<field name>.
  • REQUEST (deprecated as of 4.5.2) - same object as TICKET.
  • FD_ENVIRONMENT_CODE (as of 4.5.2) - The environment for a particular deployment request or associated pipeline stage.
Info

If the Rejected Check Script is left blank, the default implementation is to return true if the "approval" field of the ticket is set to "rejected".


Code Block
languagegroovy
titleExamples
TICKET.approval == 'rejected'
TICKET.myfield == 'some value'
(TICKET.myfield == 'some value' && FD_ENVIRONMENT_CODE='UAT') || (TICKET.myfield == 'some other value' && FD_ENVIRONMENT_CODE='PROD')
TICKET.state == '4'


Don't PollBooleanReturns whether FlexDeploy should poll ServiceNow to check the change tickets for Approval/Rejection.  The default value is false, which means polling will occur.  Only check this box is you the FlexDeploy REST API is used to communicate ticket approval/rejection.

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