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  • Require that a Change Ticket must be provided for a deployment request
  • Auto-create a Change Ticket whenever a deployment request is submitted
  • Auto-create an Incident whenever a deployment execution fails

There are three four levels in which Change Management System integration can be configured.  The lowest level takes precedence.

  • Global - All deployment requests across any folder, application, or project.
  • Folder - All deployment requests for applications or projects in the folder (or its sub-folders).
  • Application - All deployment requests for the application, or any of its projects.
  • Project - All deployment requests for the project.
  • Release - All deployment requests for the release.

      All levels also allow configuration by environment (e.g. require a change ticket only for Production).

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