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| Tip |
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For ServiceNow, Remedyforce, and Freshservice there a number of out of he box fields which are made available for you by default. These out of the ox fields cannot be removed. The Field Code must match the unique identifier as defined by the provider (e.g. JSON attribute names returned form the provider's REST API). |
ServiceNow Ticket Fields
| Field Code | Display Name | Description | Data Type | Required |
|---|---|---|---|---|
| short_description | Short Description | A short description for the change ticket | String | No |
| description | Description | A description for the change ticket | String | No |
| state | State | String | No | |
| sys_class_name | Sys Class Name | String | No | |
| approval | Approval | String | No | |
| start_date | Planned Start Date | String | No | |
| end_date | Planned End Date | String | No | |
| closed_by | Closed By | String | No | |
| impact | Impact | String | No | |
| priority | Priority | String | No | |
| risk | Risk | String | No | |
| requested_by | Requested By | String | No | |
| assignment_group | Assignment Group | String | No | |
| assigned_to | Assigned To | String | No | |
| category | Category | String | No | |
| cmdb_ci | CI | String | No | |
| type | Type | String | No |
BMC Remedyforce Ticket Fields
| Field Code | Display Name | Description | Data Type | Required |
|---|---|---|---|---|
| BMCServiceDesk__Change_Description__c | Change Description | A description for the change ticket | String | No |
| BMCServiceDesk__Reason_for_Change_Details__c | Change Details |
Freshservice FreshDesk Ticket Fields
| Field Code | Display Name | Description | Data Type | Required |
|---|---|---|---|---|
| subject | Subject | A subject for the change ticket | String | No |
| description | Description | A description for the change ticket | String | No |
| change_type | Change Type | Long | Yes | |
| status | Status | Long | Yes | |
| priority | Priority | Long | Yes | |
| impact | Impact | Long | Yes | |
| requester_id | Requester Id | Long | Yes | |
| risk | Risk | Long | Yes | |
| planned_start_date | Start Date | String | Yes | |
| planned_end_date | End Date | String | Yes |
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The Properties tab lists the metadata which is required for this Change Management System. Values for these properties will be provided when you create a Change Management Instance in the topology. See Creating/Editing a Change Management Instance, Property metadata is read-only for out of box integrations.
ServiceNow Properties
| Key Name | Display Name | Description | Data Type | Required | Encrypted |
|---|---|---|---|---|---|
| SN_URL | ServiceNow URL | ServiceNow URL | String | Yes | No |
| SN_PORT | ServiceNow Port | ServiceNow Port | String | No | No |
| SN_USER_NAME | ServiceNow User Name | ServiceNow User Name | String | Yes | No |
| SN_PASSWORD | ServiceNow Password | ServiceNow Password | String | Yes | Yes |
| SN_APPROVED_SCRIPT | Approved Check Script | ServiceNow approved check Groovy script | String | No | No |
| SN_REJECTED_SCRIPT | Rejected Check Script | ServiceNow rejected check Groovy script | String | No | No |
| SN_DONT_POLL | Don't poll | Disable automatic polling (every minute) of ServiceNow tickets for status changes. Check if using REST API to communicate status changes to FlexDeploy. | Boolean | No | No |
BMC Remedyforce Properties
| Key Name | Display Name | Description | Data Type | Required | Encrypted |
|---|---|---|---|---|---|
| FDBMCHR_URL | BMC Helix Remedyforce URL | BMC Helix Remedyforce Instance URL (https://<instance_name>.salesforce.com) | String | Yes | No |
| FDBMCHR_USER_NAME | BMC Helix Remedyforce User Name | BMC Helix User Name | String | Yes | No |
| FDBMCHR_PASSWORD | BMC Helix Remedyforce Password | BMC Helix Remedyforce Password | String | Yes | Yes |
| FDBMCHR_CLIENT_ID | Client Id | Connected App Client Id | String | Yes | Yes |
| FDBMCHR_CLIENT_SECRET_ID | Client Secret | BMC Helix Remedyforce Client Secret | String | Yes | Yes |
| FDBMCHR_APPROVED_SCRIPT | Approved Check Script | BMC Helix approved check Groovy script | String | No | No |
| FDBMCHR_REJECTED_SCRIPT | Rejected Check Script | BMC Helix rejected check Groovy script | String | No | No |
| FDBMCHR_DONT_POLL | Don't poll | Disable automatic polling (every minute) of BMC Helix tickets for status changes. Check if using REST API to communicate status changes to FlexDeploy. | Boolean | No | No |
| FDBMCHR_SOBJECT_URL | Specified Object URL | Object Name URL (/services/data/vXX.X/sobjects/{OBJECT_NAME}) | String | Yes | No |
| FDBMCHR_INCIDENT_CATEGORY_ID | Category Id | Category FK Id (e.g a216g0000005NvDAAU) | String | Yes | No |
Freshservice FreshDesk Properties
| Key Name | Display Name | Description | Data Type | Required | Encrypted |
|---|---|---|---|---|---|
| FDFS_URL | Freshservice URL | Freshservice URL (https://<your_helpdesk_domain_name>.freshservice.com) | String | Yes | No |
| FDFS_API_KEY | Freshservice API Key | API key for Freshservice | String | Yes | Yes |
| FDFS_APPROVED_SCRIPT | Approved Check Script | Freshservice approved check Groovy script | String | No | No |
| FDFS_REJECTED_SCRIPT | Rejected Check Script | Freshservice rejected check Groovy script | String | No | No |
| FDFS_DONT_POLL | Don't poll | Disable automatic polling (every minute) of Freshservice tickets for status changes. Check if using REST API to communicate status changes to FlexDeploy. | Boolean | No | No |
| FDFS_REQUESTER_ID | Freshservice Requester Id | Freshservice agent id for API access(should be a number) | String | No | No |
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